Privacy Policy

1. Who is responsible for your information

Paradido is responsible for personal information processed through paradido.co.uk and our related services, unless a separate notice or agreement says another organisation is responsible. You can contact us through our contact page.

2. Information we collect

Depending on how you use Paradido, we may collect:

• account details, such as name, email address, phone number, postcode, password and account role;
• profile details, such as experience, biography, availability, service preferences, addresses, work history, business details and photos;
• childcare details, such as child profiles, age, needs, allergies, medical details, emergency contacts, authorised collectors, permissions and booking requirements;
• verification and eligibility information, such as identity, right-to-work, references, qualifications, certificates, training, policy acknowledgements and declarations;
• booking, staffing and service request information, including dates, times, locations, messages, bids, confirmations, status updates and notes;
• payment and subscription information, such as plan, billing status, Stripe customer or subscription references and payment events;
• communications, support requests, demo booking forms, contact forms, reviews, feedback and notifications;
• technical information, such as IP address, device/browser details, pages visited, logs, cookies and similar technologies.

3. Information from other people

We may receive information from parents, guardians, childcare providers, businesses, staff applicants, referees, payment providers, communication providers, address lookup providers or other users of the platform. For example, a parent may add a child’s emergency contact, or a business may review staff applicants.

If you provide someone else’s personal information, you must have a lawful reason and authority to do so, and you should tell them that their information may be shared with Paradido.

4. How we use personal information

We use personal information to:

• create and manage accounts;
• provide childcare, staffing, profile, booking, messaging, document and subscription features;
• help parents, providers, staff and businesses connect and coordinate services;
• process payments, subscriptions, invoices, refunds, billing events and webhook updates;
• verify information, support safer matching and review eligibility where appropriate;
• send service messages, security alerts, booking updates and support replies;
• send marketing or product updates where permitted by law or with consent where required;
• personalise, troubleshoot, secure and improve Paradido;
• detect fraud, abuse, unsafe activity, policy breaches or security incidents;
• meet legal, regulatory, safeguarding, tax, accounting and reporting obligations;
• establish, exercise or defend legal claims.

5. Lawful bases we rely on

Under UK data protection law, we only use personal information where we have a lawful basis. Depending on the context, we may rely on:

• Contract: to provide the services you request, manage accounts, bookings, subscriptions and support.
• Legitimate interests: to operate, secure, improve and promote Paradido, prevent misuse and support safe platform workflows.
• Consent: where we ask for consent, such as certain marketing, optional information or consent-based settings.
• Legal obligation: where we need to comply with law, tax, accounting, safeguarding, regulatory or court requirements.
• Vital interests: where processing is necessary to protect someone’s life or safety in an emergency.

Some childcare information may include special category data, such as health or medical details. We process this only where necessary and where an additional condition applies, such as explicit consent, vital interests, legal obligations, safeguarding reasons or substantial public interest grounds.

6. Children’s information

Paradido is designed for adults, parents, guardians, providers, staff and businesses. Children should not create their own Paradido accounts. Parents, guardians or authorised childcare users may provide children’s information where it is needed to arrange, manage or safeguard childcare.

We aim to collect only the child information needed for the relevant care, safety, booking or platform purpose. Please do not submit unnecessary details about a child.

7. Who we share information with

We may share personal information with:

• parents, guardians, childcare providers, staff applicants and businesses where needed for profiles, bookings, staffing requests, care arrangements, policies or communication;
• payment providers such as Stripe to process payments and subscription events;
• hosting, database, storage, email, SMS, notification, analytics, security, address lookup and support providers;
• professional advisers, insurers, auditors and legal representatives;
• regulators, safeguarding bodies, law enforcement, courts, public authorities or emergency services where required or appropriate;
• a buyer, investor or successor organisation if Paradido is involved in a business transfer, merger or restructuring.

We do not sell personal information.

8. Payments

Card and payment details are handled by payment providers such as Stripe. Paradido may receive limited payment references, billing status, customer identifiers, subscription identifiers, invoice events and payment outcome information so that we can manage your account and subscription.

9. Cookies and similar technologies

We may use cookies and similar technologies to keep the website working, remember preferences, support account sessions, measure performance, improve the service and protect against abuse. You can manage cookies through your browser settings. Some cookies are needed for core features to work.

10. Marketing preferences

We may send updates about Paradido where permitted by law. You can opt out of marketing emails by using the unsubscribe link where provided or by contacting us. We may still send important service, account, booking, payment, security or legal messages.

11. How long we keep information

We keep personal information only for as long as needed for the purposes described in this policy, including to provide the service, maintain records, resolve disputes, comply with legal duties, support safeguarding, prevent fraud and enforce agreements.

Retention periods vary depending on the type of information. For example, account and booking records may be kept while your account is active and for a reasonable period afterwards; payment and accounting records may be kept for tax and financial reporting requirements; safeguarding or dispute records may be kept where needed to protect people or handle legal claims.

12. Security

We use technical and organisational measures designed to protect personal information, including access controls, secure hosting, encrypted communications where appropriate and operational security practices. No online service can be guaranteed completely secure, so please use strong passwords and keep your account details private.

13. International transfers

Some suppliers may process information outside the UK. Where this happens, we take steps designed to protect personal information, such as using appropriate contractual protections or other safeguards required by law.

14. Your rights

Depending on the circumstances, you may have rights to access, correct, delete, restrict or object to our use of your personal information. You may also have the right to data portability and to withdraw consent where we rely on consent.

To exercise your rights, contact us through the Paradido contact page. We may need to verify your identity before responding.

15. Complaints

Please contact us first if you have a privacy concern so we can try to help. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint .

16. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date. If changes are material, we will take reasonable steps to bring them to your attention.

17. Related terms

This policy should be read alongside our Terms of Service and any service-specific notices shown in the app.